Effective Date: [January 17 2023]
At Editify, we strive to provide high-quality video editing services to our customers. We value your satisfaction and want to ensure that you are fully content with our services. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines our guidelines and procedures for refund requests.
1. Eligibility for Refunds:
1.1 Service Discrepancies: You may be eligible for a refund if there are significant discrepancies between the final edited video and the initial instructions you provided. These discrepancies must be substantial and beyond reasonable expectations.
1.2 Technical Issues: If our editing services encounter significant technical issues that result in the inability to deliver the completed video, you may be eligible for a refund. We will assess the situation on a case-by-case basis.
1.3 Non-Delivery: In the event that we fail to deliver the completed video within the agreed-upon timeframe due to reasons within our control, you may be eligible for a refund.
2. Non-Eligibility for Refunds:
2.1 Change in Preferences: Refunds will not be granted if you change your preferences or creative direction after submitting your initial instructions. It is important to provide clear and detailed instructions initially to avoid misunderstandings.
2.2 Client Errors: If the video editing service is unsuccessful due to errors or omissions on your part, such as incorrect or incomplete media files, insufficient instructions, or lack of cooperation, a refund will not be provided.
2.3 Third-Party Services: Refunds will not be granted for any costs associated with third-party services that you have engaged to facilitate the video editing process, such as stock footage, music licenses, or additional software.
2.4 Completed Projects: Once you have approved and accepted the final edited video, refunds will not be granted unless there are exceptional circumstances that can be evaluated on a case-by-case basis.
3. Refund Request Process:
3.1 Contacting Support: If you believe you are eligible for a refund based on the criteria outlined above, please contact our customer support team within [number of days] from the delivery of the completed video. You can reach us through help@editify.studio.
3.2 Providing Documentation: To process your refund request, you may be required to provide supporting documentation or evidence of the discrepancies, technical issues, or non-delivery.
3.3 Evaluation and Resolution: Our team will thoroughly review your refund request and the accompanying documentation. We aim to provide a resolution within a reasonable timeframe. If approved, the refund will be processed using the original payment method used for the transaction.
4. Partial Refunds:
In certain cases, we may offer partial refunds based on the nature and severity of the issue. This decision will be made at our discretion and will depend on the specific circumstances of each case.
5. Changes to the Refund Policy:
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
6. Contact Us:
If you have any questions, concerns, or inquiries about our Refund Policy or require assistance with a refund request, please contact our customer support team through help@editify.studio.
